Product Disclaimer
Our Papillon AU Soy products are our line of artisan, all natural, handmade soy candles. Using ingredients known for their purity, we use pure soy products and high quality fragrances in our candles. We use soy wax covered cotton wicks, no lead used at all!
We like our products to be as freshly made as possible. If you would like to place a large order, please contact us for a shipping date. Wholesale orders are welcome.
Our products are intended for a gift, and are personalized for each customer. We make no claims to be approved by or tested by the ADA. Papillon AU is not liable for any illness, problems, direct or indirect damages from any of our products.
If you have a medical problem, seek your Doctor for advice.
Our products are formulated to be extremely mild, but some individuals may have adverse reactions to certain plant materials or other natural products. If irritation should occur, please discontinue use and consult a physician.
Our products are for external use only and to be used with total discretion and sole responsibility.
All of our products are handmade, so no two are exactly alike. The coloration of our products may vary from batch to batch due to the use of natural soy wax and the fragrances used. If the products are left in direct heat or sun, this may cause them to crack around the wick. This is normal for highly scented, soy wax products and can be fixed. Care instructions will be included in your order.
If for any reason you are unhappy with your product please let us know. If anything has been damaged during shipping you must let us know within 24 hours of receiving the product.
Deposits and Remaining Payments
Deposits to hold prices and stock are non-refundable. You must let us know within 24 hours of your purchase if you do not wish to continue with the order.
Remaining payments are due a minimum of 4 weeks before the items are required.
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.